Terms and Conditions
Please read these terms and conditions which apply to the provision of cognitive behavioural hypnotherapy, personal development coaching, meditation coaching, and events or courses delivered in practice, during home visits, and any online therapy. They are designed to protect your interests as a client. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
Therapy Sessions and Fees
Therapy sessions vary in length and the length of a particular therapy is made clear at the point of booking. All bookings must be paid in advance.
A free, brief initial consultation lasting approximately 20 minutes can be given for those who wish to discuss the appropriateness of a particular therapy prior to booking a paid session. No therapy is given during that session.
Fees are reviewed on an annual basis.
For certain therapies, a medical questionnaire is required to be completed prior to the start of the first session to establish any contra-indications to treatment. It is also used to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update your therapist of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence.
Purchases of events or courses are non-refundable.
Purchases of therapy or coaching sessions (including packages) are non-refundable, however sessions can be rebooked if required, subject to the conditions below.
If you wish to change, postpone or cancel an appointment, 48 hours’ notice must be given, or the cost of the full session will be forfeited. Please contact Chris on 07795 967 248 to make your cancellation or change. This minimum period of cancellation allows us the opportunity to offer the cancelled session to another client.
If you wish to discontinue your course of therapy, you do not have to give a reason. There can be external circumstances that make attendance difficult, but it is helpful if you can discuss these changes so that when you wish to resume therapy, these changes can be taken into account.
Following your last appointment, your rights of confidentiality are permanent. Client records are destroyed after 5 years.
If you are running late or anticipate running late for your appointment, please leave a message (calls are not answered whilst working with a client) or send a text to the mobile phone (07795 967 248). We will pick up your message when next available. Whilst we will aim to accommodate “lost time”, please understand that the booking schedule may not always make this possible. The session may have to finish at the original finishing time.
Any information collected from you as a client or potential client, including your contact details will be held in the strictest confidence. Your privacy will be respected. The details that you disclose are used solely for the purpose of providing you, the client, with the highest levels of service. Other than the exceptions mentioned below, no information will be passed on to any external parties without your express permission. Where express permission is given to share information with an external party, we will only supply client-approved information that we believe is in the best interests of the client.
In exceptional circumstances, confidentiality will be waived. This includes where there is a criminal or civil court case where a court order has demanded disclosure, or where there is good cause to believe that failing to disclose information would cause danger or harm to the client or others. Child Protection Issues falls into this later category.
A request for a written report of the treatment given during a course of therapy can be given on completion. There is an additional cost of £30 for this service. Please contact us for further details. The report does not in any way replace a report given by a general practitioner.
Confidentiality and Continuous Professional Development (CPD)
The sharing of anonymous case histories is sometimes made to supervisors and peer-support groups as part of CPD requirements. No personal details are ever used during these meetings.
Audio recordings of consultations are sometimes used as part of the supervision process between me and my supervisor. The recordings are only ever used for reference in Chris Dreyfus-Gibson’s presence. The first name may be referred to during that meeting but all recordings are destroyed after the supervision meeting is completed. As a client you may be asked if you wish to be involved in that process in your next consultation, but you are not obliged to agree. If you have agreed and then decide to withdraw your consent, your decision will be respected. Your therapy will not be affected.
Standards of Behaviour
During the course of any therapy, we will treat you with respect and not abuse the trust that you put in us. In return, you will undertake to not harm yourself. You will respect any person at the therapy practice. You agree to come to the sessions not under the influence of alcohol or drugs, except those prescribed by your doctor. If any conduct contravenes these standards of behaviour, we reserve the right to cancel the session and any further therapy sessions.
A well-motivated client is very likely to achieve realistic goals. However, it is unethical to guarantee a cure. The control of thoughts, beliefs, emotions and behaviours always reside within the client. No client is “made” to do anything against their will during therapy. Chris Dreyfus-Gibson guarantees to apply his training, expertise and experience to your issues with the aim of achieving agreed goals in as reasonable time as possible. Estimates of the number of sessions required to treat a condition will be given at the enquiry stage or during the first consultation, and are given on the basis of the information presented at that time. Estimates are also made on the basis of treatment being given to previous clients with differing case histories. Hence each client and the causes of their condition are unique. Estimates are only rough guidelines and are subject to change.